Education - How Education Apps Can Benefit from Chatbots - B-AIM PICK SELECTS

October 16, 2020



Chatbots powered by artificial intelligence (AI) have been driving mobile app development in various segments of the industry. Technology has been driving all industries, and the education field is not an exception. Presently, kids are acquiring skills through tablets and mobile devices.

In order to engage the users, it is necessary to make the experience personalized. This helps the eLearning providers and educators meet the goals of education. Chatbots take the personalization level to a new height.

Collaboration and interactions with students have an important role to play in the education sector. With the inception of eLearning techniques, AI-powered chatbots have shaped the industry significantly.

AI-powered chatbots have introduced a new learning culture. The learning experiences are becoming smarter with the advent of new technologies. Here, you will come to know how chatbots have been leveraging technology in the education sector.


Advantages of Implementing Chatbots in Mobile Apps for Education

  • Instant assistance is available

  • Unconventional techniques for knowledge-acquisition

  • Reach to a greater number of students

  • Collect feedback effectively

  • Custom-features can be integrated for enhancing teaching experience

  • Identifying areas where students need improvement

  • Tracking the requirements of the learners

  • Transforming teaching interfaces

  • Access to lessons at any given time

  • Students can adapt to the learning pace, according to their capabilities

Combining Technology and Education: How do the Learners Benefit?

Integrating chatbots in classrooms can be an effective aid for students. Although not all students are kids, the process of interaction needs to be engaging. This process needs to be scientific, and at the same time, effective. When kids have access to technology, distractions are likely to occur.

However, the learning process has to be designed in such a way, that the study materials get assimilated lucidly. When education becomes interesting, students will be willing to learn. Exposure to technology, when properly guided, can enhance the knowledge-acquisition process.

At times, lessons become boring on paper. The chatbots are integrated with features like video conferencing, live document and video sharing, texting and much more. All these elements make the learning process engaging.

Therefore, they enjoy a greater degree of interaction as compared to learning on paper. Reputed online institutes across the world have successfully implemented the process. Experiments are being carried out to enhance the teaching abilities of chatbots.


How do Chatbots Aid the Modern Teachers?

In the education sector in many countries, funds, time and resources are somewhat limited. Professors and teachers have already discovered the benefits of having AI-integrated chatbots. 

Here are four of the most common benefits, which the bots deliver, both in the traditional and online learning processes:

  1. Chatbots can be designed to answer queries regarding curriculums, deadlines, plans and lessons

  2. Education evaluations can be issued by bots, streamlining the process of data analysis

  3. Through bots, teachers can stay abreast with the new assessment models and standards

  4. Students, too, can interpret various concepts in the way they feel comfortable

AI and machine learning have enabled bots to contextualize the information during an ongoing conversation. They can reply in an engaging, personal and conversational way. The learners get individual care, which is necessary during the learning process.

Support for eLearning

In recent years, the growth of the eLearning industry has been phenomenal. From web development and marketing to woodwork and knitting, training of any kind can be imparted online. Through online training, people across the world can receive education.

However, web-based learning involves no real classes, as the process takes place virtually. The lack of personalization turns out to be a constraint at times. However, chatbots are able to mitigate this problem to a significant extent. A study reveals that just 7% of people enrolling for courses online actually complete them.

The primary reason for this dismal figure is the lack of feedback and support that the students experience. Traditionally, online classes have been pre-recorded, which are circulated through online channels.

Chatbots can resolve this crisis, making the learning process more effective. These bots assume the role of tutors or teachers, making the learning process interactive and engaging.

Managing Administration in Education

Chatbots also enhance the managerial capabilities of the institutions, where they are used. In the educational circuit, teachers and students need to go beyond the process of education.

For instance, bots are being used for the following purposes:

  • Assigning schedules for courses

  • Accepting payments for tuition

  • Provide assistance to students during the application filing

  • Answer questions that are frequently asked

  • Schedule phone calls, meetings and appointments, when it is necessary for humans to intervene

Bots respond very fast, and these are available any time you want. Besides, one can deploy bots over multiple channels. This makes them one of the best assistants to deal with the administrative tasks within the education sector.

Chatbot: An Intelligent Tutoring System

Chatbots can be regarded as an intelligent system for tutoring. AI-integrated chatbots make the learning environment customized for the learners. The system evaluates the students’ responses and provides insights on the way the learners go through the study materials.

Eventually, AI can generate a series of messages from a lecture. The bot chats with the students individually on their devices, assuming the role of a teacher. On evaluating the intake capacity of the students, the bot addresses them with the lessons. The subsequent part of the lecture is presented on the basis of these evaluations.

This type of mechanism is used in Botsify. The chatbot presents various topics before the students, which may come in the form of text, images or video, or a mix of all. After learning the subject, the students can submit answers and answer quizzes to the respective teacher. This enhances the interaction and performance adequately.

Bots Can Engage Learners More Effectively

The younger generations are among the first adopters of new technology. According to recent trends, people are moving away from apps with single utility and embracing platforms for general messaging, and social media.

Evidently, app developers are collaborating with educational institutions to build customized AI-powered chatbots. These tools can actually engage the learners, particularly if they are kids.

Besides, a single click helps in deploying these bots to all the channels of communication. Eventually, the learners get a single, united interface to communicate and learn. They do not have to deal with more than one online portal or email account. They simply choose the desired platform and send messages over the bot. It takes only a few seconds and optimizes time.

Apart from engaging the students, bots can foster a greater degree of engagement between teachers and alumni groups. The departments and classrooms can enjoy an interactive platform, with the desired features integrated in the apps. The students can also remain updated about the due assignment dates, various events and information.

Smarter Feedback With Chatbots

One of the best benefits of using chatbots in educational apps is the scope of obtaining feedback. The traditional one-way communication through web platforms does not become effective unless the educators can engage in real-time conversations with students.

Feedback is necessary from both the sides, in order to make the process of education effective. The teachers can mark out the gaps in education that the students are experiencing while learning the skills online. Accordingly, they put in more efforts to enhance their level of performance.

Through chatbots, teachers and students can discuss necessary aspects on assignments, tests and assessments. In the process, the educators are able to identify the weak areas of the students. An AI-enabled chatbot called Hubert has already made its mark in the educational scenario.

This app interacts with the learners and comes up with queries related to the course so that the system can be improved. Besides, the students can recommend changes to enhance the process.

Chatbots for Teaching Languages

Chatbots have the potential to promote language learning across the mainstream institutions. You must have heard of Duolingo, one of the most popular apps for mastering languages.

In the mobile app, Duolingo uses a bot. Besides, the students can engage in a live conversation with various characters, which Duolingo has created. In the process, they can enhance their grammar and vocabulary.

The concept behind developing these chatbots is to mimic conversations which people experience in real-life. Chatbots have proven to be more adaptable and flexible, as compared to traditional software, designed to teach languages.

Depending on the answers that the students give, they react and show variations in their replies. This is similar to a normal conversation in a foreign language.

Besides, learners can answer the questions in various ways. In case the learner gets stuck during the conversation, the bot provides suggestions for assistance.

Completing Repetitive Tasks

Certain tasks are repetitive for both teachers and students. When you use a chatbot with specific features integrated into it, you can get the repetitive tasks accomplished by the tool. 

Teachers need to get their schedules simplified, where they can use the bots to complete these tasks. In fact, a large number of teaching professionals are using chatbots as virtual assistants.

They use these bots to answer repetitive or frequently answered questions. Particularly, after lectures, students have certain similar questions in all the sessions. This can be related to the modules, lesson plans, course and assignments.

The progress of the students can be tracked by the bots, providing them with customized feedback. In the process, the teachers need not answer the repetitive queries, each time they deliver a lecture.

Provision of Instant Assistance

Providing individual care to students is one of the most difficult aspects of educating. For instance, if a class consists of 50 students, it becomes painstaking for the teacher to address each of them individually. Chatbots come to the rescue under similar circumstances.

Rather than replacing the teacher, chatbots can actually complement or aid them in providing individual assistance to the students.

The students, too, can receive instant assistance from these bots. They can raise queries, seek answers and go through the FAQ section to clear their doubts.

For the teachers, it saves time and makes the overall knowledge-acquisition process effective. The teachers, of course, intervene in the process, when assistance from humans is necessary.

When you integrate a chatbot in your learning app, students will need less assistance from the teacher. The process becomes automated to a certain extent. Machine learning and AI have bolstered mobile app development process to a significant extent. Education has been one of the industries that have derived maximum benefit from these technologies.

Essay Scoring

Educators, in an attempt to simplify the process, use multiple-choice questions in the tests. However, in order to gain a more comprehensive insight into the knowledge level of the student, essay-type questions prove to be the best option. It tests their problem-solving skills and overall methodology. However, assessing these essay-styled answers is very difficult.

AI-integrated chatbots are capable of essay-scoring. On evaluating the essays, they generate a score, which the educators can tally with an accepted score to evaluate the performance of the students.

Chatbots are to be integrated with these features so that the institutes can evaluate the performance of the students better. The algorithms used in machine learning can assess the answers of the students on specific topics with accuracy.

However, this technology is at the initial stages and experimentation is still being carried out. Once the apps come with chatbots having similar features, they can be used for evaluating essays.

Spaced Interval Learning

In the spaced interval learning method, the students are made to go through the old lessons before acquiring fresh knowledge. This prevents them from forgetting the previous lessons. Education apps have been developed with chatbots that help in tracking the process of learning.

The app reminds the learners to scan through the old lessons before they forget them. This enhances the performance of the students and helps them to retain the acquired knowledge.


Integrating Chatbots in Education: How to Optimize the Benefits?

Chatbots bring you a world to explore, particularly in the context of education. You can integrate these tools into your app for imparting education, administering staff and provide support to different departments within your organization.

Have a look at the following areas to broaden your ideas.

University Bot

Searching for universities often turns out to be a tedious process for students. You can use a university bot to simplify the process. These bots are developed to help students find universities with the desired features and criteria.

Accordingly, they can make an informed decision, when they get themselves admitted. These chatbots are developed to enhance the search process. Besides, advanced features like voice search are integrated into these apps. This makes them ideal for students when they look out for suitable courses.

Chatbots for Business Courses Online

People who run online learning platforms can benefit from chatbots while imparting the courses online. In fact, they can reach out to a large number of students. International students have access to these apps, and eventually, they can enrol themselves for these courses.

The advanced chatbots are integrated with features like retaining lead data, distributing information and engaging customers through helpdesks.

Chatbots for Educating

You must be aware that presently, universities and educational institutes across the world are using chatbots for teaching in the classroom. However, AI-powered chatbots bring the scope to reap the benefits of natural language processing.

When you incorporate these intelligent tutoring systems, you can turn the lectures into natural conversations. Besides, chatbots have been developed to answer various questions of the learners. You can also develop chatbots to help students learn new languages, as discussed.

Chatbots have taken the learning process to an entirely new height, offering accessibility to the students round the clock.


How Education Apps Can Benefit from Chatbots

Education apps can draw the following advantages from chatbots:

  • In a messaging app, one can access chatbots quite easily. For instance, an institution chatbot can be deployed over WhatsApp or Facebook Messenger, so that the students can use it.

  • The process of developing a chatbot is easy, and it involves lesser costs. An institution can reach out to a greater number of prospects when they have a mobile app or website with a chat support feature.

  • Most of the bots are supported by natural language processing. This enhances the customer experience to a significant extent and fosters better engagement.

To Conclude…

The educational sector is likely to witness many more changes in the coming years, thanks to AI-powered chatbots. From enhancing sales in the education sector to lead generation and assisting the actual process of education, bots have contributed to the efforts of the institutions substantially.

The competition is now being driven by technology, and chatbots will remain as an effective tool in boosting the capabilities of the educators. The learning experience of the students is also likely to change, and become more customized. Most importantly, chatbot capabilities can be integrated with other technologies, enhancing the results in the process.

Presently, universities, colleges and other training institutes are collaborating with reputed app development companies to build customized chatbots in their apps. You must reach out to one of these companies to bolster your education business.






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